Customer Service Representative

Ellettsville, IN

Full Time

Director, Customer Experience

Mid Level

Smithville Communications is seeking a positive and attentive Customer Service Representative (CSR) to join our Customer Experience Team in Ellettsville, Indiana. A successful CSR enjoys building rapport with our customers, pays close attention to detail, and can multi-task. At Smithville, we take pride in providing world-class customer service locally.

WHAT YOU’LL DO
Check out the video of our team by clicking the link : Customer Service Department

As a Customer Service Representative, you will research and resolve customer concerns and work in close partnership with all departments. You will use active listening and critical thinking skills to make sound decisions in a contact center environment.
Additionally, you will:

Respond to customer inquiries and effectively sell Smithville products and services to new and existing residential customers.
Provide customers with product and service information, including pricing, installation costs, and product upgrades.
Follow up on customer inquiries not immediately resolved within 24 hours.
Actively listen to customers’ concerns and needs to identify, research, and resolve customer complaints using available resources.
Communicate effectively with peer departments and use sound judgment to determine an appropriate course of action.

WHAT YOU NEED

High school diploma or equivalent required
Previous sales and customer service experience required. Call center experience is a plus.
Proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams), and an ability to quickly learn new software.
Excellent verbal and written communication skills and the ability to interact with a diverse population.
Strong analytical and organizational skills, attention to detail; high level of accuracy.
Ability to embrace change, learn new skills, and continuously improve.
Ability to work both independently and with co-workers toward company goals

WHAT WE OFFER

The CSR position enables you to be the first touchpoint with our customers, learn how our products connect communities and enrich lives, and master internal software programs. It is a perfect place to start a career with Smithville; internal promotions often come from this position. We value the knowledge and skills you gain in this role. Opportunities for cross-training throughout the Customer Experience Department may be available in the future.

Insurance Plans include: Medical | Prescription | Dental | Vision | Term Life | Long-Term Disability | Voluntary Insurance
Health Savings Account with generous annual company contributions to your HSA
401(k) Retirement Savings Plan with a valuable company matching contribution
Generous Paid Time Off (PTO) program
Paid holidays
Tuition reimbursement
Paid training and professional development opportunities
Discounted company products and services
Wellness incentive program

ABOUT US

For more than 100 years, Smithville has been and is a locally grown, family-owned, cutting-edge, live-where-we-work, stand-by-our-products, part-of-the-neighborhood, wildly-Hoosier technology company in the heart of Southern Indiana. We provide the best technology services without sending you across the globe for support. We love our services and Indiana. We think you will, too!

Review of employment applications will begin immediately and continue until the position is filled. Smithville is proud to be an equal opportunity employer.

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This job requires employees to work onsite at our offices in Ellettsville, Indiana. Are you willing and able to work onsite?*

Are you 18 years of age or older?*

Have you earned a high school diploma or equivalent?*

The starting range of this position is $14.00 - $15.00 per hour. If offered the position, would you accept this rate?*

The Customer Service team works Monday-Friday on two shifts: 8:00am-5:00pm and 9:00am-6:00pm. Are you able to work during these times?*

Do you currently hold a valid driver's license?*

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Will you now OR IN THE FUTURE require sponsorship (e.g. H1B) in order to be eligible to work in the United States?*

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If you don't see the perfect opportunity listed, please join our Talent Pool to submit your resume. Should a position become available that aligns with your skills and experience we will already have your contact information. Feel free to check our page often to view our vacancies.

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Customer Service Representative

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