Network Operations Specialist

Ellettsville, IN

Full Time

Network Operations

Mid Level

This is an onsite role, Tuesday - Saturday, 2:00 pm to 11:00 pm.

Smithville Communications is seeking a Network Operations Specialist to join our Ellettsville, Indiana team. Network Operations Specialists are responsible for providing support to all internal departments and external customers in need of escalated troubleshooting with regards to the Smithville's network, both data and voice. This includes assisting with the maintenance and configuration of the network and monitoring alarms, diagnosing their cause, and assisting with final resolution. The Specialist will also assist with processes, procedures, auditing, and documentation related to the network.

WHAT YOU'LL DO

Assisting other departments with troubleshooting
Monitoring network health, identifying events and opportunities for optimization
Performing configuration of the network
Completing projects and special assignments
Performing configuration on Metaswitch
Maintaining records, documentation, audits, and Method of Procedure (MOP)
Connecting/disconnecting when auto provisioning fails

WHAT YOU NEED

High School Diploma or equivalent
Practical experience configuring network devices; Cisco preferred
High level of decision-making skills, independent thinker
Experience configuring services within a Linux and/or Windows environment
Experience working within a Network Operations environment preferred
Excellent written and verbal communication skills
High attention to detail
Good project management skills; ability to work to deadlines
Methodical and analytical approach
Valid driver’s license and a safe driving record

WORKING CONDITIONS AND PHYSICAL DEMANDS

Typically works 40 hours per week; may work overtime, evenings, and/or weekends as needed to meet critical deadlines or respond to problems
Work is typically completed indoors in a quiet/low noise, climate-controlled office environment (office, meeting room, or similar), sitting and walking a majority of the day.
Vision requirements: close, distance, color, and depth vision.
Manual dexterity, and mobility to sit, stand, walk, bend, squat, kneel, twist and climb, reaching at/below shoulder level, pulling, and lifting up to 15 pounds.

WE’VE GOT YOU COVERED

Insurance Plans include: Medical | Prescription | Dental | Vision | Term Life | Long-Term Disability | Voluntary Insurance
Health Savings Account with generous annual company contributions to HSA
401(k) Retirement Savings Plan with a company match
Generous Paid Time Off (PTO) program
Paid holidays
Tuition reimbursement
Paid training
Discounted company products and services
Wellness benefits

ABOUT US

For more than 100 years, Smithville has been and is a locally grown, family-owned, cutting-edge, live-where-we-work, stand-by-our-products, part-of-the-neighborhood, wildly-Hoosier technology company in the heart of Southern Indiana. We provide the best technology services without sending you across the globe for support. We love our services and Indiana. We think you will too!

Note, all job offers are contingent upon passing a background check and drug screen.

Review of employment applications will begin immediately and continue until the position is filled. Smithville is proud to be an equal-opportunity employer.

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This job requires employees to work onsite at our offices in Ellettsville, Indiana. Are you willing and able to work onsite?*

The shift for this position is Tuesday to Saturday from 2:00 pm to 11:00 pm. Are you willing and able to work this shift?*

Are you 18 years of age or older?*

Do you currently hold a valid driver's license?*

This role requires fluency in the English language to communicate effectively with our customers over the phone and in writing. Do you meet this requirement?*

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Do you have relatives employed by Smithville?*

Will you now OR IN THE FUTURE require sponsorship (e.g. H1B) in order to be eligible to work in the United States?*

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The starting wage for this position is between $25.00 and $27.00 per hour. If offered this position, would you accept this rate?*

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Network Operations Specialist

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