Network Operations Specialist
Ellettsville, IN
Full Time
Network Operations
Mid Level
This is an onsite role, Tuesday - Saturday, 2:00 pm to 11:00 pm.
Smithville Communications is seeking a Network Operations Specialist to join our Ellettsville, Indiana team. Network Operations Specialists are responsible for providing support to all internal departments and external customers in need of escalated troubleshooting with regards to the Smithville's network, both data and voice. This includes assisting with the maintenance and configuration of the network and monitoring alarms, diagnosing their cause, and assisting with final resolution. The Specialist will also assist with processes, procedures, auditing, and documentation related to the network.
WHAT YOU'LL DO
WORKING CONDITIONS AND PHYSICAL DEMANDS
ABOUT US
For more than 100 years, Smithville has been and is a locally grown, family-owned, cutting-edge, live-where-we-work, stand-by-our-products, part-of-the-neighborhood, wildly-Hoosier technology company in the heart of Southern Indiana. We provide the best technology services without sending you across the globe for support. We love our services and Indiana. We think you will too!
Note, all job offers are contingent upon passing a background check and drug screen.
Review of employment applications will begin immediately and continue until the position is filled. Smithville is proud to be an equal-opportunity employer.
Smithville Communications is seeking a Network Operations Specialist to join our Ellettsville, Indiana team. Network Operations Specialists are responsible for providing support to all internal departments and external customers in need of escalated troubleshooting with regards to the Smithville's network, both data and voice. This includes assisting with the maintenance and configuration of the network and monitoring alarms, diagnosing their cause, and assisting with final resolution. The Specialist will also assist with processes, procedures, auditing, and documentation related to the network.
WHAT YOU'LL DO
- Assisting other departments with troubleshooting
- Monitoring network health, identifying events and opportunities for optimization
- Performing configuration of the network
- Completing projects and special assignments
- Performing configuration on Metaswitch
- Maintaining records, documentation, audits, and Method of Procedure (MOP)
- Connecting/disconnecting when auto provisioning fails
- High School Diploma or equivalent
- Practical experience configuring network devices; Cisco preferred
- High level of decision-making skills, independent thinker
- Experience configuring services within a Linux and/or Windows environment
- Experience working within a Network Operations environment preferred
- Excellent written and verbal communication skills
- High attention to detail
- Good project management skills; ability to work to deadlines
- Methodical and analytical approach
- Valid driver’s license and a safe driving record
WORKING CONDITIONS AND PHYSICAL DEMANDS
- Typically works 40 hours per week; may work overtime, evenings, and/or weekends as needed to meet critical deadlines or respond to problems
- Work is typically completed indoors in a quiet/low noise, climate-controlled office environment (office, meeting room, or similar), sitting and walking a majority of the day.
- Vision requirements: close, distance, color, and depth vision.
- Manual dexterity, and mobility to sit, stand, walk, bend, squat, kneel, twist and climb, reaching at/below shoulder level, pulling, and lifting up to 15 pounds.
- Insurance Plans include: Medical | Prescription | Dental | Vision | Term Life | Long-Term Disability | Voluntary Insurance
- Health Savings Account with generous annual company contributions to HSA
- 401(k) Retirement Savings Plan with a company match
- Generous Paid Time Off (PTO) program
- Paid holidays
- Tuition reimbursement
- Paid training
- Discounted company products and services
- Wellness benefits
ABOUT US
For more than 100 years, Smithville has been and is a locally grown, family-owned, cutting-edge, live-where-we-work, stand-by-our-products, part-of-the-neighborhood, wildly-Hoosier technology company in the heart of Southern Indiana. We provide the best technology services without sending you across the globe for support. We love our services and Indiana. We think you will too!
Note, all job offers are contingent upon passing a background check and drug screen.
Review of employment applications will begin immediately and continue until the position is filled. Smithville is proud to be an equal-opportunity employer.
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