Supervisor, Telecom Operations

Ellettsville, IN

Full Time

Telecom Operations

Manager/Supervisor

*Direct applicants only. We are not seeking 3rd party recruitment services this time.*

Join a team where leadership, innovation, and community connection come together.
Smithville—Southern Indiana’s trusted provider of Internet, Voice, Security, and Enterprise data services—is looking for a Supervisor, Telecom Operations who’s passionate about supporting people, improving processes, and delivering exceptional customer experiences.

Why This Role Matters
As the Supervisor of Telecom Operations, you will lead a skilled team of six Telecom Technicians who keep our customers connected and our network performing at its best. You’ll coach and mentor talent, help shape operational standards, and play a key role in advancing Smithville’s commitment to quality service and continuous improvement.

This is a great opportunity for someone who enjoys a mix of fieldwork, leadership, and cross‑department collaboration—while contributing to a company with over 100 years of trusted service in Indiana. To get an idea of the team you will lead, watch "A Day in the Life of a Telecom Technician".

What You’ll Do

Field Leadership (40%)
- Work alongside technicians in the field, providing guidance and hands-on support
- Conduct quality checks to ensure proper SOPs and safety standards
- Assist with urgent service needs and overflow work
- Coach team members to support their growth and performance

Operations Coordination (30%)
- Serve as the communication hub for the team
- Share updates, troubleshoot issues, and coordinate with internal partners
- Help maintain smooth daily operations and workflow

Project Coordination (15%)
- Prioritize and plan Enterprise & Business Solutions projects
- Partner with the Telecom Project Coordinator for alignment
- Communicate project status with technicians and stakeholders

Team & Performance Management (10%)
- Lead performance reviews and provide ongoing feedback
- Approve timesheets and schedule requests
- Ensure accurate documentation and policy compliance
- Facilitate team meetings to discuss goals, progress, and challenges
- Collaborate with HR on recognition programs and performance matters

Other Duties (5%)
- Support additional initiatives that help the team and organization succeed

What You Need to Bring

Minimum Qualifications
- Associate’s degree or equivalent telecom industry experience
- 2+ years of experience in fiber-optic splicing, equipment installation, structured cabling, troubleshooting, and verification
- Proficiency with hand tools, splicer machines, OTDR, and Microsoft Office
- Strong problem-solving, critical thinking, and communication skills
- Valid driver’s license and safe driving record
- Ability to distinguish colors

Preferred Qualifications
- Previous experience leading or supervising a team
- Familiarity with networking, wireless protocols, security systems, GPON, Calix FTTH, and project management
- Ability to learn workforce management or operations software

Physical & Working Environment
- Office, indoor, and outdoor fieldwork in varying conditions
- Occasional exposure to heights, vibrations, and confined spaces
- Standard 40-hour workweek with potential evening/weekend needs
- Physical activity including climbing, bending, kneeling, and lifting 45+ lbs

What We Offer
- Professional development, tuition reimbursement, and training
- Company-paid Dental, Term Life, and Long-Term Disability
- Low-cost Medical options, Vision, and Prescription coverage
- HSA with annual employer contributions
- 401(k) with company match
- Generous PTO and paid holidays
- Discounts on Smithville products and services

Who We Are
For over 100 years, Smithville has been and is a locally grown, family-owned, cutting-edge, live-where-we-work, stand-by-our-products, part-of-the-neighborhood, wildly-Hoosier technology company in the heart of Southern Indiana. We provide the best technology services without sending you across the globe for support. We love our services and Indiana. Smithville is proud to be an equal opportunity employer.

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This job requires employees to work onsite at our offices in Ellettsville, Indiana. Are you willing and able to work onsite?*

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Supervisor, Telecom Operations

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